Solutions
Start with the job, not the feature list.
BlendDesk is a customer operations platform. These are the jobs it runs end to end on WhatsApp and the other channels your customers already use — each one with the mechanism, the message economics and the controls written down.
عرض توضيحي ببيانات وهمية.
By job
Four jobs where a wrong answer costs money.
Each page shows the same four things: what breaks today, what the job looks like running, what Meta charges to send it, and where the automation stops and a person starts.
- Order confirmationUtility templateConfirm the order before the courier touches it. A utility template goes out the moment the order is placed; a reply releases it, silence holds it. Fake orders and wasted shipments stop at your warehouse, not at the customer's building.
- Order statusService messageAnswer “where is my order?” from the order itself. Scout reads the record, quotes the courier, the tracking number and the delivery window, and cites the order it read.
- Cart recoveryMarketing templateBring back the carts worth bringing back. The rules decide which cart earns a message; one marketing template reopens the thread; the campaign stops the moment the order lands.
- Lead qualificationService messageSort buyers from browsers before a person replies. Scout asks the questions your sales team always asks, writes the answers onto the contact, and routes the thread with the reason attached.
By industry
The same platform, shaped around your week.
Two longer stories, each built from the jobs above.
What every job shares
Different jobs. One apparatus.
- One thread per customer
- WhatsApp, Instagram, Messenger, email and web chat land in the same conversation, with contact and order context beside it. An automated job and a human reply are the same thread, not two systems.
- Rehearse, approve, audit
- Every job runs as a scenario you can read, test in a playground against real past conversations, gate behind an approval, and read back afterwards as a step-by-step trace.
- The window and the category are modelled
- BlendDesk knows whether the 24-hour service window is open and which template category a send falls into, because that distinction is the largest message-cost lever a business controls.
- A human is always one tap away
- Any thread can be taken over mid-flow with the full history carried across. Meta's policy requires an escalation path out of automation; we treat it as a product requirement.
- Deterministic where it matters
- Order lookups, confirmations, reminders and routing are automations, not model guesses. Scout handles the language; the job handles the facts.
Source: WhatsApp Business Messaging Policy, updated 23 September 2026.
Why these jobs run on messaging
This is where the customers already are.
Two regulator-published numbers, because vendor numbers about vendor products are not evidence.
92.7%
of Saudi internet users use WhatsApp — the most-used app in the country.
Source: Communications, Space & Technology Commission (CST), Saudi Internet Report 2025.
#1
WhatsApp Business was the UAE's most-downloaded app, ahead of TikTok.
Source: Telecommunications and Digital Government Regulatory Authority (TDRA), Digital UAE 2023.
Go a level deeper.
- InboxWhere every conversation lands, and how a team shares it.
- ScoutThe agent: scenarios, knowledge, citations and handoff.
- Guardrails & approvalsHard limits, sign-off before money moves, escalation.
- AutomationsThe deterministic work: lookups, confirmations, reminders, routing.
- IntegrationsShopify, ERP and CRM work through tools you point at your own endpoints.
- WhatsApp cost calculatorWhat Meta will charge you, from the published rate card.
Pick the job that is costing you the most.
Book a demo and we will run it against your data — your templates, your rules, your order system — before you commit to anything.